Terms and Conditions
Effective Date: 19 October 2024
Welcome to Z-Moz, an online retail platform operated in Mozambique. By accessing and using our website or purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have the permission of a parent or guardian if you are under 18.
3. Changes to the Terms
We reserve the right to change or update these Terms and Conditions at any time without prior notice. Changes will take effect as soon as they are posted on the website. Continued use of the website after such changes constitutes your acceptance of the updated Terms.
4. Registration and Account
You are required to create an account to make purchases on our platform.
You must provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
We reserve the right to terminate accounts that provide false information or violate our policies.
5. Products and Services
Product Descriptions: We strive to ensure that the descriptions and prices of our products are accurate. However, we do not warrant that product descriptions or other content are free from errors.
Availability: Product availability is subject to change without notice, and we reserve the right to limit quantities or discontinue products at any time.
Prices: Prices listed on the website are in Mozambican Meticais (MZN) unless otherwise stated. We reserve the right to change prices at any time.
6. Order and Payment
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or potential fraud.
Payment: Payment must be made using the methods provided on the platform, such as mobile money (M-Pesa, eMola, etc.), bank transfers, or credit/debit cards. All payments must be completed before the order is processed.
Billing Information: You agree to provide current, complete, and accurate billing information. Providing inaccurate information may result in order delays or cancellations.
7. Shipping and Delivery
Delivery Zones: We currently offer shipping within Mozambique. International shipping may be offered, but terms will vary based on location.
Delivery Times: Delivery timelines will be provided at the time of purchase. However, delays may occur due to factors beyond our control (e.g., customs clearance, courier delays, or unforeseen circumstances).
Shipping Costs: Shipping costs will be calculated at checkout and added to your order total. You are responsible for these charges unless otherwise stated in a promotion.
8. Returns and Refunds
Returns Policy: Products may be returned within 14 days of delivery provided they are unused, in their original packaging, and accompanied by proof of purchase.
Refunds: Refunds will be issued for eligible returns. However, shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
Non-Returnable Items: Certain products may be exempt from returns, such as perishable goods, intimate apparel, or custom orders. These will be clearly indicated on the product page.
9. User Conduct
You agree not to misuse the platform in any way, including, but not limited to, submitting false or misleading information, attempting to gain unauthorized access to other users' accounts, or distributing malicious software or harmful content.
Any inappropriate use of the website will result in termination of your account and legal action if necessary.
10. Privacy Policy
Your use of this website is subject to our Privacy Policy, which details how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in the Privacy Policy.
11. Limitation of Liability
We strive to ensure that our platform and services are reliable. However, we are not liable for any damages resulting from:
Inaccuracies or errors in product descriptions or pricing;
Delays or failures in the delivery of goods;
Loss of data, loss of profits, or any indirect damages, even if foreseeable;
Acts of God, natural disasters, strikes, or other unforeseen circumstances beyond our control.
12. Intellectual Property
All content on this website, including text, images, logos, and software, is the property of Z-moz or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Mozambique. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Mozambique.
14. Termination
We reserve the right to terminate or suspend your account and access to our services at any time, without notice, for any violation of these Terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone:
Address:
By continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
